FAQs

1. What types of jewellery do you offer?

We specialize in unique, handcrafted fabric jewellery, including necklaces, earrings, bracelets, and more. Each piece is made from carefully chosen fabrics that bring colour, texture, and a distinct charm to every item.

2. Are your products handmade?

Yes, all our jewellery is handcrafted with attention to detail and quality. Each piece is unique and reflects a blend of creativity and skill, making your purchase a special addition to your collection.

3. How do I care for my fabric jewellery?

To keep your fabric jewellery looking its best:

• Store it in a cool, dry place, away from direct sunlight.
• Avoid contact with water, lotions, and perfumes.
• Gently wipe with a soft cloth if needed to remove any dust or residue.

4. Do you accept custom orders?

Yes, we love creating custom pieces! If you have specific colours, designs, or styles in mind, please reach out to us at contact@supriyapatankar.com, and we’ll discuss the possibilities.

5. What are your shipping options?

We offer Standard and Express shipping options across India. Shipping charges and delivery times are calculated at checkout based on your location and chosen delivery method.

6. Do you offer international shipping?

Currently, we ship only within India. However, if you’re interested in an international order, please contact us at supriyapatankar764@gmail.com to discuss options.

7. How long does it take to process my order?

Orders are typically processed within 2-3 business days. During peak times or holidays, processing times may be slightly longer, but we will keep you informed of any delays.

8. Can I return or exchange my order?

Yes, we accept returns and exchanges within 7 days of delivery for items that are unused and in their original condition. For full details, please refer to our Refund and Exchange Policy.

9. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately at supriyapatankar764@gmail.com with photos and details. We’ll work with you to resolve the issue by providing a replacement or refund.

10. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this tracking number to check the status of your delivery through our courier partner’s website.

11. Can I cancel my order?

Orders can be cancelled within 24 hours of purchase. If you wish to cancel, please contact us as soon as possible at supriyapatankar764@gmail.com, and we’ll assist you.

12. How do I contact customer service?

For any questions or assistance, feel free to email us at supriyapatankar764@gmail.com. We’re here to help and will respond to your queries as soon as possible.